How can we help?
Getting started
When you book a cleaning service for the first time, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go!
Our business address is 2512 W Cervantes St, Pensacola, FL 32505. If we can reach you within one hour, you’re in!
Standard cleaning takes into account everything that involves cleaning a home or apartment. This includes cleaning and vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select your service.
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on our calculator!
Yes! We bring our own cleaning supplies, but please let us know if you have any special requests and we would be happy to accommodate you if possible. All of our cleaning supplies are green-certified products. We pride ourselves on providing safe and healthy products to protect your family, young children, pets, and the planet!
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
Pricing & policies
Absolutely. Simply enter your coupon (gift card) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time, you can log into your account and see the balance on any gift cards you have.
We offer tons of incentives for our returning clients, such as discounts on reoccurring services, holidays, birthdays, etc.
In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.
Log into your account and get your referral ID. Share this with friends. If a friend books through your referral ID, your friend automatically gets a $25 discount and you earn a $25 referral reward that can be applied to future service.
Manage your account
Visit our customer page at https://kleansolutions.launch27.com/login
You can submit a password change request on the customer login page at https://kleansolutions.launch27.com/login
Log into your account at https://kleansolutions.launch27.com/login and select “Forgot Password” and enter your email address, from there you will be prompted to complete a password reset.
Log into your account at https://kleansolutions.launch27.com/login and update your address on file.
Log into your account at https://kleansolutions.launch27.com/login and update your card on file. Your new card will automatically be noted as your default card.
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
Trust & safety
All of our employees are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as our certified cleaners.
If something goes wrong, we’re here to make it right. Please let us know right away, and we’ll be there to take care of it. That’s our promise to you!
We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256-bit security. Third, credit card transactions are processed by Stripe and are layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very seriously.
Yes, they do. We run a vetting process on all applicants as the last step in our pre-screening.
If you’re not content with your cleaning (within a 72-hour window), we will come out and re-clean. If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within 24 hours). If after our re-clean is completed you’re still not happy with the service, we offer a full refund.